Case Study 1: Client: National Insurance-based Call Transfer Agency

Aim:
To work alongside the in-house training team and assist in the introduction of an effective training and development solution for approximately 300 staff.

Solution:
Designed and facilitated various training solutions to both teams and individuals.
Improved both individual and business performance across the whole business.
To include;

  • Executive personal coaching
  • Management development
  • Sales force performance management
  • New-starter induction
  • The development of in-house Coaches
  • Leadership development
  • Bespoke development programs
 

Outcome:
Due to such a successful relationship with our client, many of the above have become ongoing programs. The results so far show a vast improvement in communication and the management of performance, as well as a measurable gain in participants' motivation and confidence. Our client has also reported a positive progression towards continually meeting and surpassing corporate objectives, (including..)

  • Measurable increase in number of new recruits passing the induction exam
  • Management career progression within the company


Client Testimonial:

“Trainers who listen and create courses for our specific needs - Invaluable”
- Judy Jones, Company Director